Delivery

HOW TO GET 10% OFF?

The customer will get 10% off from buying 20,000yen(About USD187) item.
The system will automatically take 10% off by showing details on cart page.

HOW TO GET FREE SHIPPING?

The customer will get free shipping from buying 15,000yen(About USD140) item.
The system will automatically take free by showing details on check out page.

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SHIPPING

Your orders will be sent via DHL or Sagawa Express. Please understand that we are not able to send our goods to China, Russia, Brazil and the area to where DHL cannot deliver. Here are our shipping conditions below.
・After placing your order, you could not change your address.
・We could not to accept your requests to combine multiple orders into a single shipment.
・Delivery time for the ordered items is various by region.
・We are shipping from Monday to Friday except for Japanese national holidays and company holidays.

SHIPPING FEE

Free shipping if you order $150 or more
$20 for shipping price if you order less than $150

RETURNS/EXCHANGE

Thank you for your purchase! We hope you are happy with your item. However, if you are not completely satisfied for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return/exchange policy.

WEBSITE VISITORS

You may return any unworn, undamaged merchandise purchased online from https://bestwatch.jp/within Thirty (30) days of delivery (no exceptions), for a full refund or exchange of the purchase price. Please note that all returned items must be returned with all original packaging and accessories, including, tools, instructions, and batteries.

RETURN PROCESS

Here are steps of return process.
1. To return an item, please click “CONTACT US LINK TO https://bestwatch.jp/pages/contact-us” on our website (https://bestwatch.jp/) to complete the mail form with your order number and reasons for return in the content section, and attach images of the defected part on the item. All return authorizations have to be requested within fourteen (14) days from delivery date.
2. We send you an e-mail with a DHL shipping slip, if the product is eligible to be returned.
3. Please send your product using the DHL shipping slip to the following address: 4-35-12-202, Kamiuma, Setagaya-ku Tokyo Japan 154-0011. No need to pay for return shipping.
4. After we receive the item, our team of professionals inspects it and process your refund. The money is refunded to your PayPal account within a certain amount of days.

EXCHANGE

Please follow the way in “RETURN PROCESS” section to return for exchange. For exchange, please write “Exchange request” in the comment section when you fill out the mail form on our website. If we have stock of product you requested, we send it to you within a certain amount of days. If not, we inform you of the period until arrive.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.

REFUNDS

Refunds are basically paid through PayPal. For customers who do not have PayPal accounts, refunds could be made using TransferWise's services. If you prefer to be refunded by Transfer Wise’s services, please give us your account number. Without your account number of Transfer Wise’s services, refunds will be credited to your bank account.

WARRANTY/REPAIR

Watches purchased from our website are eligible for the manufacturer’s two-year limited warranty.
Please follow the way in “RETURN PROCESS” section to return for repairs. For repairs, please write “Repair request” and content of repair to the comment section when you fill out the form on our website with your order number.

PLEASE Contact to us : https://bestwatch.jp/pages/contact-us

Repair price

If the two-year warranty period has expired, the repair price is on the list below. If you could not find any repair services you are looking for, please write that to the comment section when you fill our the mail form on our website with your order number. We accept credit cards, PayPal, Shop Pay, and GPay to pay for repairs.

PRICE LIST
https://bestwatch.jp/pages/maintenance

QUESTIONS

If you have any questions concerning our return policy, please contact us at : https://bestwatch.jp/pages/faq